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Customer Service

GLOBAL CALL CENTRE: BUSINESS PROCESS OUTSOURCING

Great business have great customer service. Want to hear a secret? The secret to more profit is better customer service. A professional customer experience drives more sales. Happy customers refer their friends and family. Happy customers also have less price sensitivity. A great customer service apparatus tied to an exception product or service creates a a great business. One that is valuable to their customers and therefore to their sustainable, source of profitability. 

Strategic Business Process Outsourcing

Perue Global has entered into an exclusive partnership with a Canadian based, global business process outsourcing company. Canada makes the perfect hub for a global outsourcing company because of the access to the most multi-cultural country in the world. With operations in Montreal, Canada, Toronto, Ontario, and Mandeville, Jamaica. This outfit gives us a good pool of english and french speaking representatives to support client's of various sizes and financial constraints. We are ideal for start-ups looking for low-cost direct sales or large organizations i.e. telecommunications, airlines, hotels, help-desk that require high volume call management at low-cost. 

WHY JAMAICA

It's simple. Proximity. Since the days of the real pirates of the Caribbean, Port Royal, today Kingston, Jamaica has and continues to be a major trans-shipment hub into the Americas. Jamaica benefits from the largest english speaking population in the western hemisphere, (~3M) behind Canada, (33M) and the United States (~300M). 

Stop outsourcing to southeast Asia and partner with a business process outsourcing that is local, with global presence.

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WHY us

In 2018, we started a pilot for a large Canadian retailer, a home improvement giant and one of North America's largest convenience store chains to manage their national maintenance solutions program.

Direct Sales

Contractor Management - Prequalification

Dispatching

Sub-Contractor Time Tracking

Reporting

Invoicing

Collections

FULL-SERVICE DIGITAL MARKETING

NATIONAL BUSINESS DEVELOPMENT CONSULTANTS